Reference Desk FAQ
One joy of being a reference librarian is the unique questions asked at the reference desk. I have been asked for a map of the nuclear power plants in the United States, the number of petals on roses, and once, someone asked me how to spell M.T.A. After some thought, I said, “M as in Metropolitan, T as in Transit, A as in Authority.” Many questions are not unique, of course. We’re often asked – and happy to answer – familiar questions about library services, finding books, and using our computers. And sometimes a patron asks a question that comes from a misunderstanding about the library. I’m going to list some of the most frequent misunderstandings below with the intention of clearing them up and illustrating what reference librarians can do for our patrons. I want to be clear about what I mean: ask questions at the library. Even if you are unsure how to state it, the librarian will help you get to the bottom of what you need, whether it is research help, a reading recommendation, p...